DO YOU OFFER REFUNDS?
We do not except returns for refund but we do offer in accordance with our exchange policy. We simply ask when you receive your product you try it on OVER undergarments or a vest. We are unable to accept worn items for hygienic reasons. Items worn for more then 5-10min are considered worn and cannot be returned.
We do not offer refunds under any circumstances. Please refer to the Return Policy for further information.
Upon removing your product from the packaging for the first time, a strong latex odour maybe apparent. The latex panels may also come with a white or powdery film on it, as well as glossy or oily patched, however these are not the sign of item being used, dirty or defected. These products arrive like these from the factory, in order to help protect the latex. After the first wash these stains will disappear.
To maintain quality standards of our product, ALL returns undergo vigorous testing and inspection. All items returned must:
- Be returned in its original packaging, complete, containing all its parts and accesorries (e.g. internal brand label, hook & eye fasteners, straps, boning etc.)
- Both the original packaging and the product must be in perfect condition.
- No stretchmarks or permanent wrinkles on items.
- Be unused, unworn and unwashed with no marks, stains or sign of wear including evidence of make up, fake tan, perfume, tobacco smoke or laundry detergent.
- The customer’s original proof of purchase must be included (Invoice)
Good returned which do not conform to the above requirements will not be accepted, and will be returned to the customer.
We will process your exchange within 24h from receiving it and will email you to advise that it has been re-sent out.
NON RETURNABLE ITEMS
For reasons of hygiene the following items are not returnable:
- Gels & Creams
- Compression items with the crotch area, i.e. Bum Lifters, Body Shapers etc.
- Sale items
For customers within U.A.E exchange delivery charges are AED35. What you need to do is send it by Aramex courier mentioning return service or you can contact us for more information.
For customers outside of U.A.E you can send with any delivery method, once we receive your item we will send you Invoice with delivery fee, and after payment is done we are shipping your exchange item within 24 working hours.